问题的讨论和解决

　　本项考试的时间：7分钟左右

　　本项考试的形式：每个考生得到相同的文字资料，按照要求对需要解决的问题进行讨论，并最终得出结果。考生在进行考试前有30秒时间阅读文字材料，并且在考试过程中可以参考材料。

　　本项考试内容：本项考试为考生模拟了商业工作的真实环境，包括商业活动中任何可以进行双向交流的场合。但仍然处于以下范围中：广告、求职、通信联系、商业交流、经营者与顾客的关系、财政、会计、生产管理、生产安全、员工健康、员工管理、员工招聘、 员工培训、市场、销售、货物运输、技术等等。

　　本项考试的目的是：考官考察考生运用英语进行交流的能力。包括：正确的组织和进行对话的能力;对问题做出正确的回应和分析的能力;做出判断的能力。

　　本项考试从难度上来说居于口语三项考试之首。

　　考生在本项考试中必须做到：

　　1.仔细阅读本项考试文字材料，明确所要达到的目的。(讨论什么;决定什么)

　　2.在讨论的开头迅速对所讨论的话题的背景进行简单介绍。

　　实用技巧：将文字材料中的字句进行简化并表达出来。(见范例)

　　3.两名考生讨论和解决的问题进行。

　　实用步骤1：一问一答式的讨论(范例1)

　　A提问(一句话)——B回答(一句话)，阐述理由(两句话)，A附和(一句话)，阐述理由(两句话)——一B提问(一句话)——A回答(一句话),阐述理由(两句话)，B附和(一句话)，阐述理由(两句话).——A或B定下决定(一句话)——B或A支持决定(一句话)。

　　这种方法思路清晰明确，但切忌回答过于简单。

　　实用步骤2：各自阐述观点的讨论(范例2)

　　A阐述观点(一句话)和理由(两句话)——B对A的观点表态(一句话)，阐述自己的观点并阐述理由(两句话)——双方讨论，深入阐述本人观点(A，B各两句话)——定下决定(A，B各一句话)。

　　这种方法适合对问题的辩论。但考生需注意彼此的交流。

　　实用技巧(见范例)：

　　A.提问者将文字材料中规定讨论的部分(通常特殊疑问句)改为一般疑问句并进行表述。

　　B.使用第一人称I或We进行表述，自然进入虚拟的工作环境中。

　　C.使用工作场合中常用的套话使得交流更加自然。例如：Shall we get down to our business?

　　D.在讨论中表达同意时所用的句型：I think so. / You are right. /That’s quite true. /Definitely. /I have the same view. /I share your concern. /That’s a good point. / No doubt about it.

　　E. 在讨论中表达不同意时所用的句型：That’s true but…. Yes I know but…. I understand but…. I don’t think that I agree with you. I don’t think so. I can’t agree with you. I have some difficulty with your view.

　　Attending Trade Fairs

　　Your company has been invited to take part in a trade fair, which will take place during the busiest time of the year. You have been asked to decide whether staff should be sent to this trade fair.

　　Discuss and decide together:

　　*what the advantages and disadvantages are of attending trade fairs

　　*which members of staff would most usefully represent a company at a trade fair

　　Model Answer 1:

　　A: You know our company has been invited to this year’s Guangzhou Trade Fair in July. But July is our busiest time. So we have to decide whether to send our staff to attend this fair. What’s your opinion?

　　B: I think we should send our staff because….

　　A: I agree with you. From my point of view, we should…because….

　　B: Which members of staff will you choose to represent our company to attend the fair?

　　A: My ideal members of staff are … You know…

　　B: I think that is the exact reason why we should …

　　A: I am very happy that we hold the same idea.

　　B: So let’s make this decision.

　　A: Ok. I’ll let our boss know our decision this afternoon.

　　Model Answers2:

　　A: You know our company has been invited to this year’s Guangzhou Trade Fair in July. But July is our busiest time. So we have to decide whether to send our staff to attend this fair.

　　B: I think we should send our staff because…

　　A: To be frank, I don’t agree with you…

　　B: But the fact is we can benefit much more from sending our staff to the fair than keeping them at work. You know…

　　A: Ok, maybe you are right.

　　B: Let’s move to the next agenda. Which members of staff should our company send?

　　A: …

　　B: I agree with you. …

　　A: Ok. Let’s make this decision.

　　B: Ok. I’ll let our boss know our decision this afternoon.

　　Promoting Tourism

　　An international conference on tourism will held soon. You have been appointed to a committee which will make recommendations on how your region should be promoted at the conference.

　　●Which types of tourist attractions and facilities generate most income from foreign visitors?

　　●How other attractions and facilities should be promoted effectively to foreign visitors?

　　Recruitment Video

　　Your company wishes to recruit more young business graduates. You have been asked to produce a recruitment video, which will be used to attract more job applications from business students.

　　●What types of information about the company to include in the video?

　　●Which members of staff should be involved in making the video?

　　Foreign Workers

　　Your company has recently singed an agreement with a foreign company, which means that foreign business people will be working in your company for short periods. You have been asked to help with preparations for their arrival.

　　●How to familiarize foreign business people with the working practices of your company?

　　●What arrangements need to be made for the foreign staff for outside working hours?

　　Newspaper Article

　　A local newspaper is planning a series of articles about successful companies in the area, including your company. You have been asked to communicate with the newspaper about the content of the article on your company.

　　●What kinds of information about the company should be included?

　　●How the company could benefit from the newspaper article?

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（实习编辑：高奕飞）